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National Speakers Association

The Fairview Group

Contact Dru:

Dallas: 214-280-6171


Dru Bookout - A Motivational SpeakerTips for Creating a Positive Communication Climate
Tips for Open and Positive Communication
Tips for Dealing with Difficult People
25 Reasons to Use Humor In Your Daily Life
Humor Health Notes
Laugh Quotes


Tips for Creating a Positive Communication Climate

  1. Give credit to others. Show pleasure in successes of others.
  2. Be interested not just interesting. Ask for input on issues and decisions.
  3. Share information.
  4. Use “we” when talking about the work unit.
  5. Ask for feedback. Seek to understand then be understood.
  6. Communicate regularly.
  7. Share success stories.
  8. Keep everyone informed. All must understand how their responsibilities contribute to the bigger picture.
  9. Develop and share a healthy sense of humor. Laugh and play together.

Tips for Open and Positive Communication

Your Communication Style Can Create Difficult Situations


Describe - Don’t Judge

  Describe: “You are driving 20 miles per hour over the speed limit.”
Judge: “You are driving like a maniac!”

Look for Solutions That Benefit All - You Don’t Have to Be in Control

  Solutions: “Let’s figure out what will satisfy both or us.”
Control: “Do it my way!”

Show Empathy Instead of Neutrality

  Empathy: “Sounds like you are frustrated.”
Neutrality: “I don’t want to be bothered.”

Treat Others With Respect - Don’t Act Superior

  Equality: Show respect. Listen
Superiority: “I’m the smartest and have the most power.”

Tips for Dealing with Difficult People

Diffuse the tension:

Reflect Back What’s Being Said
Talk Quietly
Accept Your Responsibility
Ask For Advice
Use Humor


Try these communication strategies:

Ask, “Will this matter a year from now?”
Seek first to Understand
Become a Better Listener
Choose Your Battles Wisely
Look Beyond Behavior
Accept Criticism
Breathe Before You Speak
Count to Ten
If Someone Throws You the Ball, You Don’t Have to Catch It!
Mind Your Own Business



25 Reasons to Use Humor In Your Daily Life

  1. Helps you connect

  2. Makes you more likable

  3. Arouses interest

  4. Keeps attention

  5. Motivates others to listen

  6. Helps emphasize points and ideas

  7. Breaks tension

  8. Helps relate facts and figures

  9. Makes a positive impression

  10. Shows that you don’t take yourself too seriously

  11. Makes information more memorable

  12. Lightens up heavy materials

  13. Relieves stress

  14. Creates a confirming climate for learning and building relationships

  15. Attracts attention and provokes thought

  16. Encourages creativity

  17. Connects you to others – Creates community and promotes teambuilding

  18. Creates an atmosphere for open communication

  19. Helps you deal with difficult moments

  20. Improves your health

  21. Helps you develop a positive attitude and self image

  22. Motivates and energizes

  23. Changes your perspective. Helps you solve problems

  24. Turns on our internal light bulbs

  25. Improves your looks and makes you more FUN to be around!


Humor Health Notes

Laughter is Good for your Health!


Laughter increases antibodies that fight respiratory infections.
Laughter causes secretion of an enzyme that protects
      the stomach from forming ulcers.
Laughter gives our abdomens a workout!
Laughter causes muscle relaxation throughout the body.
Laughter releases endorphins - the body’s natural pain reliever.
Laughter reduces blood pressure and heart rate.
Laughter decreases serum cortisol, thus providing an antidote
      for the harmful effects of stress.
Laughter helps move nutrients and oxygen to body tissues.
Laughter makes you feel good!

Bonus: People who have a good sense of humor suffer less constipation, acid stomach and sensitivity to cold than those who don’t get the joke, according to a study presented at the American Psychosomatic Society annual meeting!


Lighten Up!

Love may make the world go round, but laughter keeps us from getting dizzy.
Donald Zochert

Seven days without laughter makes one weak. ~Joel Goodman

A smile is the shortest distance between two people. ~Victor Borge

Laughter is medicine to the weary bones. ~Carl Sandburg

Wrinkles should merely indicate where the smiles have been. ~Mark Twain

It is bad to suppress laughter. It goes back down and spreads to your hips. ~Fred Allen

You don’t have to teach people to be funny. You only have to give them permission. ~Harvey Mindess

To make mistakes is human; to stumble is commonplace; to be able to laugh at yourself is maturity. ~William Arthur Ward

Most people are about as happy as they make up their minds to be. ~Abraham Lincoln

A good laugh is like manure to a farmer—it doesn’t do any good until you spread it around. ~Michael Pritchard

There’s no time like the pleasant. ~Oliver Herford

Laugh and the world laughs with you. Snore and you sleep alone. ~Anthony Burgess

People are more fun than anybody. ~Dorothy Parker

Humor is something that causes a tickling of the brain. Laughter is invented to scratch it. ~Hugh Foot

I think the next best thing to solving a problem is finding some humor in it. ~Frank Clark

Life is too serious to be taken seriously. ~Mike Leonard

Laughter is an instant vacation. ~Milton Berle

A leader without a sense of humor is apt to be like the grass mower at the cemetery—he has lots of people under him, but nobody is paying him any attention. ~Bob Ross

After God created the world, He created man and woman. And then to keep the whole thing from collapsing, He created humor. ~Ernie Hoberecht

A person without a sense of humor is like a wagon without springs—jolted by every pebble in the road. ~Henry Ward Beecher

I was wise enough to never grow up while fooling most people into believing I had. ~Margaret Mead

Shared laughter creates a bond of friendship. When people laugh together, they cease to be young and old, teacher and pupils, worker and boss. They become a single group of human beings. ~W. Lee Grant

You Take Yourself Too Darn Seriously Club= always decline membership